Frequently asked questions

What does CatfishTracker actually do?

You upload a profile photo and our AI analyses it for signs of manipulation, AI generation, deepfakes, heavy filters, and inconsistencies. You get a plain-English report with an authenticity score in under 10 seconds.

How accurate is the analysis?

Our AI detects patterns that are statistically associated with fake or manipulated photos. Results are estimates, not certainties. A clean result does not guarantee a photo is genuine, and a suspicious result does not prove it is fake. Always use your own judgment alongside the report.

What types of photos can I check?

Any profile photo from any platform: Tinder, Bumble, Hinge, Instagram, Facebook, WhatsApp, or anywhere else online. JPG, PNG, WebP, and HEIC formats are supported, up to 50 MB.

Does it work on screenshots?

Yes. Screenshots work, though the AI analysis is more accurate on original photo files because screenshots remove all metadata and can introduce compression artefacts.

What is metadata and why does it matter?

Metadata (EXIF data) is hidden information embedded in a photo file: when it was taken, what device was used, and sometimes GPS location. Most messaging apps and social platforms strip this data before delivery. Our AI visual analysis still works on stripped photos, but the metadata section of the report will show nothing if it has been removed.

Do you store the photos I upload?

No. Photos are processed immediately for AI analysis and are never stored permanently. They are deleted within seconds of the analysis completing.

Is my data safe?

Yes. Payments are handled entirely by Stripe. We never see or store your card details. Photos are never shared with third parties. See our Privacy Policy for full details.

What is included in the free plan?

2 full AI analysis checks per calendar month, at no cost. No credit card required.

What is the difference between Pro and Unlimited?

Pro gives you 20 checks per month for €4.99/month. Unlimited gives you unlimited checks per month for €9.99/month. Both include full AI analysis, detailed reports, and priority processing.

What are Top-Up credits?

If you run out of checks on the free or Pro plan, you can buy 5 extra checks for €1.99. They never expire and carry over to the next month.

What happens to unused checks?

Monthly plan checks reset on the 1st of each month. Unused checks do not roll over. Top-Up credits do not expire.

Is my payment secure?

Yes. All payments are processed entirely by Stripe, one of the world's most trusted payment providers. We never see or store your card number or payment details.

Can I get a refund?

We do not offer refunds for partial months or unused checks. If you experienced a technical failure, contact us and we will handle it on a case-by-case basis.

Can I cancel anytime?

Yes, anytime. No penalties, no questions asked.

How do I cancel my subscription?

1. Go to your Dashboard 2. Click "Manage Subscription" 3. You will be taken to the Stripe billing portal 4. Scroll to your active plan and click "Cancel plan" 5. Confirm. Your access stays active until the end of the current billing period.

What happens after I cancel?

Your Pro or Unlimited access continues until the end of the billing period you already paid for. After that, your account reverts to the free plan (2 checks per month).